some of what I have done

EDUCATION & EXPERTISE

· BS, Business Degree with a Minor in Communications

· Certified Facilitator "Positive Coaching Alliance"

· Advanced Facilitator Accreditation

· Member of the National Speakers Association

· Toastmasters DTM and Award Winning “Qualified Speaker"

· Certified Virtual Speaker

· Member of SAG/AFTRA, ACTRA

· Dual Citizenship American/Canadian

· Fluently Bilingual in French

SUBJECT MATTER TOPICS

· Emotional Intelligence, Customer Experience, Luxury Experience

· The Importance of Communication

· Branding, Team Building and Motivation

· Sales and Service Excellence

· Behavior Assessment using DiSC, Gallup

PROGRAM EXPERIENCE: SELECT PROGRAMS

· "Customer Service Excellence"
· "Stepping out to Reach the New Luxury Client"
· "Using Technology to Elevate the Customer Experience"
· “Brand Pride - Elevating the Customer Experience"
· "The New NSX Supercar and Reaching this New Luxury Customer"
· Host and Lead Facilitator: "The Modern Luxury Customer BMW7 Series Launch"
· Trained International Training Managers in South Korea on new Global Initiative
· Judge for “Masters Guild” in Sales and Service
· Judge and MC for International Sales Champions Conference, Seoul, Korea
· "Behavior Assessment and Improving Communication using DiSC"
· "Team building, Customer Experience, Sales, and Management Skills"
· “Luxury Experience” with Owners and Managers, a Process Change
· National Brand Initiative: "Make it A Priority Experience”
· "Corporate Values for Senior Management"
· Re-Igniting the Brand: "The Journey Tour"
· "How-to-Present Product Knowledge"
· National Financial Services Rebranding Initiative: Executives and Upper Management
· Coaching on Presentation and Facilitation Technique
· Sales and Delivery Process Training using E.I." "Why Buy"

ON CAMERA: SELECT CREDITS

· TV and Film credits upon request

· WBT for Mercedes, Genesis, Audi A3, and Honda

· Preformed and Directed Presentation-in-a-Box

· Technical Advisor on New Technology Commercial Micro-Series and 20 Web Episodes

· Host for “Lead Generation Program”

· Expert Product Comparison

· Sales Process

· Product Presentation

· Created and Directed Video: “How to do a Proper Walk-Around using "SPACED”

· Yamaha University Programs - English and French

CLIENTS: SELECT LIST

· DREAM Hotels - Acura - Air Canada - American Express - Audi

· Bentley - BMW - First Chicago Bank - Ford - Genesis

· General Motors - Honda - Hyundai - IBM - Infiniti

· Jaguar Land Rover - Kia - Lexus - Lincoln - Mazda - Mercedes Benz

· Nissan - Pepsi - Quaker Oats - Toyota - Toyota Financial Services