Everyone has emotions. It is a basic fact of being human. Whether we realize it or not, these emotions impact us every day. They also impact those around us, both in the workplace and in our personal lives.
What is Emotional Intelligence?
Emotional Intelligence (EI) is a set of skills that help us better perceive, understand, and manage emotions in ourselves and others. Collectively they help us make intelligent responses to, and use of, emotions. These skills are as critical as your intellect (IQ) in determining success in work and life. Everyone, no matter what job function, has interactions with other people. Your capacity to understand and be aware of your emotions, to understand and be aware of the other person's emotions, how these emotions impact the way you behave and relate to others, will improve your ‘people skills’ and help you ultimately be more satisfied and successful.
Success equals a higher level of Emotional Intelligence?
Studies have shown that high levels of emotional intelligence boost career success, mental health, personal and professional relationships, and happiness. Higher levels of Emotionally Intelligent Workplace Behaviour is also the best antidote to work stress and building your personal resilience. Learn how you can improve your emotional intelligence.
- Leadership and Culture
- Customer Experience
- Team Building
- Sales Performance
- Better Relationships