John H. Brennan was born in Montreal, Quebec, Canada, is a dual citizen, speaks English and French fluently, and has spent 20 years in the entertainment industry.
John is now an accomplished Speaker, Facilitator, and Corporate Trainer, who has been entrusted to deliver countless programs for multiple brands. His delivery style encourages participation that is engaging, educational and motivating, helping to create a unique learning environment for participants. His strength lies in his integrity to ensure that the message is delivered while creating the “follow up” moment that validates learned knowledge.
John's expertise is in elevating the customer experience. He has trained with the best, including Disney, Nordstrom’s, and the Ritz Carlton, and has completed an advanced certification in, "Elevating the Training Experience".
John specializes in luxury brands, and has facilitated and consulted on programs to upgrade the luxury experience for most high-end automotive brands. He was an integral part of a core group who worked on the customer service re-branding of a large financial services corporation. Most recently, John developed and facilitated “The Customer Experience” for the DREAM HOTEL, a boutique luxury hotel in Los Angeles.
John's experience includes moderating product launches, process training for sales and service, leading team building exercises, educating middle and top management on presentation skills, and delivering programs to empower human resources and leadership professionals.
John has been a judge for the Masters Guild in sales and service both nationally and internationally, and has been a guest panelist on topics such as the "Luxury Guest Experience" and "Emotional Intelligence". He has introduced "Core Values" to various corporations, has traveled abroad to guide training directors on the launch of global initiatives, has often "Trained-the-Trainers", and has facilitated and coached on building "TRUST" with the customer and "Elevating the EXPERIENCE."
John is sought after for his customer service expertise, presentation style, facilitation experience and for bringing some humor to any program.
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