"This book should be added to all client-based industries. The well round focus on both taking care of clients and employees is laid out in a simple, effective, and teachable format. This could easily be put into any orientation package for a new hire, or be used as a seminar for improving customers' experiences. The author has collected all major concepts and has distilled them into a one-stop shop for the essentials to stand out in today's environment. Too often companies now focus on getting the customer's attention, but e.I creates customer retention. I hope this author expands and provides seminars and workshops. Great work."
"THIS IS A FANTASTIC READ!
I LOVE the book. Right on point. You speak my love language."
Best selling author of "Selling from the Heart."
With my book, The E.I. Connection, I have taken established and researched insights, in combination with my training, best practices, and useful exercises and tactics, to develop a simple, practical, and effective system that can be put to use immediately and will become a go-to reference. I have seen, taught, and experienced what works.
E.I. is your competitive advantage and an essential script for our time.
Born in Montreal, Canada, I am a dual citizen (US) and speak fluent French. After receiving my bachelor's degree in business and communication, I co-founded a small production company that produced live shows, events, and videos.
An acting opportunity led to a twenty-year journey, including fifty-plus commercials, travel throughout North America doing business theatre, and hosting Fortune 500 events. I have performed musical theatre on some of the best stages in the United States and Canada, was a contract player on the soap opera, Another World, and have been in multiple movies, guest star roles on celebrated television shows, and had my own television series playing the lead, Corporal Clive Bennett, on Bordertown.
I carried the valuable experiences and lessons learned, and transitioned them into my years of speaking, facilitating, and coaching for Fortune 500 companies.
As a facilitator and trainer who has been entrusted to deliver countless programs on The Client Experience, and Personality and Leadership, I have been trained and benefited from the millions of dollars in research and development that goes into these projects, completed an advanced certification in Elevating the Training Experience, and had the privilege of learning from the best on delivering exceptional customer service, leaders such as Disney, Ritz Carlton, and Nordstrom.
I am an accomplished speaker who is a board member of the National Speakers Association (NSA) LA Chapter, a certified GENOS practitioner (giving Emotional Intelligence assessments), a Distinguished Toastmaster, a certified virtual speaker, and a certified trainer for Positive Coaching Alliance.
The experiences of my life have enhanced my Emotional Intelligence (E.I.) and given me a broader range and better understanding of the connection between E.I. and success.
Part of the Power Panel on
the Luxury Guest Experience
Beverly Hills Chamber of Commerce
Understanding the HOW you do it, when delivering the WHAT you do...
Los Angeles, CA
Proud to be part of this International initiative.
Seoul, South Korea
How to Elevate the Guest Experience!
Las Vegas, Nevada
Emotional Intelligence was all the BUZZ