Born in Montreal, Canada, I am a dual citizen (US) and speak fluent French. After receiving my bachelor's degree in business and communication, I co-founded a small production company that produced live shows, events, and videos.
An acting opportunity led to a twenty-year journey, including fifty-plus commercials, travel throughout North America doing business theatre, and hosting Fortune 500 events. I have performed musical theatre on some of the best stages in the United States and Canada, was a contract player on the soap opera, Another World, and have been in multiple movies, guest star roles on celebrated television shows, and had my own television series playing the lead, Corporal Clive Bennett, on Bordertown.
I carried the valuable experiences and lessons learned, and transitioned them into my years of speaking, facilitating, and coaching for Fortune 500 companies.
As a facilitator and trainer who has been entrusted to deliver countless programs on The Client Experience, and Personality and Leadership, I have been trained and benefited from the millions of dollars in research and development that goes into these projects, completed an advanced certification in Elevating the Training Experience, and had the privilege of learning from the best on delivering exceptional customer service, leaders such as Disney, Ritz Carlton, and Nordstrom.
I am an accomplished speaker who is a board member of the National Speakers Association (NSA) LA Chapter, a Distinguished Toastmaster, a certified virtual speaker, and a certified trainer for Positive Coaching Alliance.
The experiences of my life have enhanced my Emotional Intelligence (E.I.) and given me a broader range and better understanding of the connection between E.I. and success. The "World Economic Forum" identifies Emotional Intelligence as one of the essential skills for the future.
E.I. is the ability to understand, accept and process emotions, both your own and others, allowing you to make better decisions for the benefit of building relationships. If you can understand and manage your emotions, then be sensitive to the other person's mindset, you should be able to build a stronger relationship based on a better emotional connection, which in turn elevates the experience and communication.
With my book, The E.I. Connection, I have taken established and researched insights, in combination with my training, best practices, and useful exercises and tactics, to develop a simple, practical, and effective system that can be put to use immediately and will become a go-to reference. I have seen, taught, and experienced what works.
Like a muscle, if exercised, E.I. can be developed, perfected, and will be what separates and defines why people want to work with you, and will improve your relationship and connection with your customers, guests, peers, employees, and managers. This is key to better customer loyalty, individual career success, higher employee retention, more profits, and stronger relationships.
“Emotional Intelligence, more than any other factor, more than I.Q. or expertise, accounts for 85% to 90% of success at work. I.Q. is a threshold competence. You need it, but it doesn’t make you a star. Emotional Intelligence can." (Warren Bennis, On Becoming a Leader).
E.I. is your competitive advantage and an essential script for our time.
STATE OF LUXURY
Beverly Hills Chamber of Commerce
LUXURY EXPERIENCE SUMMIT
INTERNATIONAL SALES COMPETITION
Seoul, South Korea
NORTH AMERICAN CX MEETING
Las Vegas, Nevada
Workshop with general managers, managers and senior sales consultants
Speaking and facilitation